What is your most important success so far? Tasks required are mainly focused on show how you can organize stuff. Be sure to highlight your favorite and most challenging positions. You had a group task to do, and then an individual interview with a manager. Read our Terms of Use for more information. This means that every time you visit this website you will need to enable or disable cookies again. This online course will instantly be free for you to access for 30-days. Your questions and answers helped me tremendously to land my first Tech job. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. If you have never created a display, that is fine. Think about some of the variables in your life that could affect your ability to arrive on time for work. Super nice interviewer and easy questions. The hours were just not right for me in the end which is a shame. Interview questions and answers were first added on July 30th, 2018, 1 community answer was added by Lauren McCabe on October 31st, 2019, 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on September 13th, 2022. When researching the company, you must have found several reasons why you want to work for them. Full Suggested Answer & Detailed Response. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. Try and focus on related work experience. Sales contests, for example, are a great way to motivate me.". I went today and got the job on the spot! Order today and you will get this bonus guide FREE offer available for a limited time only. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. I then ask if there is anything else I can help them with. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. It was fast and easy, asked several questions and had a group part before. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. Some staff complained that they didn't have their work schedule yet. "I feel that performance incentives are a great idea. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. I love your products, and your company culture seems great, too. Very detailed o line application process. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs How to Answer: Why Do You Want to Work Here? I also helped her by holding her baby while she put the stroller away. Retail environments are competitive, and a business can go down with one honest mistake and poor review. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. If you have suggested change in another area of your life, use that example in your response. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. It is best to show that you can work with various management styles. Had to do a task, too. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You want a rating of at least an 8 to show you have strong math skills. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thirdly, our interview guides and training just work. We do not have advertisements on our pages but we do try to make money through paid-memberships. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I interviewed at Waitrose. Very laid-back, almost forgot I was in an interview. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. ", "I value honesty, so if I saw a coworker stealing. Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! I like to know that my efforts are noticed from time to time. It keeps me motivated to be better. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. A job search isn't just a one-sided hunt. ", "I am very much self-driven and self-motivated. If you have an example from a previous job, use that in your response. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. I would avoid approaching the employee as I would not want to make it a personal issue. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. Be sure to avoid sounding self-righteous in your answer. So far, we have seen a 56% decline in the overall loss.". It is best to describe your ideal employer as one that is the same as Waitrose. I have worked in a leadership role for five years and always lead by example. What skills do you possess that you think would be an asset to our team? This position was also my favorite because it was such a great challenge. 2023 PassMyInterview.com. They manager was kind and understanding. I interviewed at Waitrose in Jan 2023. Explain how you provide excellent customer service. I felt everything was relevant. ), UPDATE: I got the job offer.THANKS Richard . I would rate myself a 9 out of 10 as there is always room for improvement in any skill. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Glassdoor users rated their interview experience at. The changes were implemented, and the company saved $15,000 in the first month. I am also open to additional hours when I am not engaged in my college classes and coursework.". MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. This video. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. ", "I do not require performance incentives to do a great job. Customer service is vital to a company's success. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Positive Experience. It was fast and easy, asked several questions and had a group part before. Waitrose is the one of the biggest Supermarket company in the UK. Full Suggested Answer & Detailed Response, Question 2, Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. However, be sure to back up your reason for liking or not liking performance incentives. If you have past performance reviews or letters of recommendation from your references, review them before your interview. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Assure the interviewer that you are a team player and put the company's needs first. "There are many aspects of the job description that are appealing. How would you deal with an angry or frustrated customer in store? They did not have a store in the area where I moved, so I could not transfer. I had my interview yesterday, and I did great! Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. My most challenging position was with Company ABC. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Thereafter, its just 27+vat per month. QUESTION Waitrose has an exceptional reputation within the industry. Tell me about a time you worked in a team. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. "I am looking to lay the foundation for the rest of my career with this position. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. First is the psychometric tests followed by a group interview and then a solo interview. I learned a great deal during that time. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. They asked basic questions which were simple and easy to answer. You had a group task to do, and then an individual interview with a manager. The interviewer asks this question to see if your leadership style will work with the company culture. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. If you take the bus or ride a bike, that works too! What would you do if you didnt get on with someone in your team? If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. The process took 3 weeks. These bonuses include free guides, powerful online training and more! Focus on describing the positive reasons for wearing a uniform. At Waitrose, we pride ourselves on delivering outstanding customer service and care. Our date tracking prior to 2019 was not accurately kept. After describing what you have learned, explain why Waitrose stands out more than other companies. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. You had a group task to do, and then an individual interview with a manager. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. I meet and exceed your requirements and have the knowledge and experience you are looking for. Glassdoor users rated their interview experience at. Was quite a while ago now. Thank you so much..i have an interview laterit helped a lot to boost my confidence. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. If unsure of the best decision, I would ask my supervisor for clarification. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. God bless u mate and taking the time to help a lad out like mw who is in over his head. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. You can ask the interviewer to describe their management style if you wish. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' "I would be very excited about obtaining a role in leadership within Waitrose in the future. Most Waitrose job postings have many job duties you will be asked to perform. Using the posted salary range will help you determine what salary range you would expect if hired for the position. Discuss with the interviewer how you would handle a situation surrounding employee theft. Can you give an example of where you showed leadership? When the workforce is engaged, it helps shape the company's future success.". Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). This is the company I see enjoying a long career with, and I am excited about this opportunity.". I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. The purpose of this page is to help you prepare for your job interview. Application form followed by basic aptitude test. Avoid speaking poorly of any previous managers or organizations. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. There is no wrong answer as to what you want to learn if hired at Waitrose. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. "Yes, I do have a question. I believe a management role with Waitrose would be a great next step in my career.". It felt good to help, and I do not mind helping others when needed. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. Q5. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. It is a definite plus if you have cheered on your competitors and helped them along the way. I was taught to treat others as I want to be treated, which is what I do daily.". Who has created the answers to the interview questions? If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". Your five core values speak volumes and are what made me want to apply to your company. Thank you for asking. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. You can cancel anytime by contacting us via our contact page or email. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? Q12. Really welcoming and straightforward, the interviewer was friendly. You must create your own answers, and be prepared for any interview question in any interview. Be thoughtful and draw upon the research you have done on the company. I cannot work in an environment that feels negative or toxic. Sometimes you must relate to others in their style to be understood. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). I interviewed at Waitrose. Waitrose job descriptions generally have a salary range noted on the job announcement. Asking the right questions and very brief. Followed by some behavioural questions then a general chat about availability etc. Which all went well. ", "I rate myself an 8 out of 10. Full Suggested Answer & Detailed Response, Question 4, Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Thanks so much for making these. However, with a small amount of preparation you can ace the Waitrose Interview. Be the first to find this interview helpful. Focus on describing what you like most about the job and provide your reason why. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . 9 answers. Most companies have policies in place for handling rude or aggressive customers. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. I want to work for Waitrose because your values align perfectly with mine. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. How would you manage food temperature in the freezers/ fridges? ", "I take public transit; however, I find it very reliable. If I were an associate, I would report the incident according to company protocol. I am a social person and enjoy making my customers happy.". I explained the situation to my teacher when I got to class. Remember having related work experience will put you ahead of the competition. First is the psychometric tests followed by a group interview and then a solo interview. Focus on describing that you work well independently and work well with teams. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. The process took 2 weeks. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". Q4. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". This leadership style has been effective because the workforce is engaged and empowered to innovate. Full Suggested Answer & Detailed Response, Question 12, And second, are there any required qualifications you do not see on my resume?". One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. They asked basic questions which were simple and easy to answer. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? Really welcoming and straightforward, the interviewer was friendly. Waitrose Interview Questions. ", "This job will fit perfectly surrounding my school schedule. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. FREE 30 days access to our BESTSELLING online Interview Training Course! The best way to discuss your salary expectations is to use your current earnings as an example. Also included general questions of experience in customer service e.g: tell me a time when. I gave two weeks' notice and left the company on good terms.".